Door won’t lift up for the remote our wall button , check above the door, you may find the door has broken sectional springs. Springs last about 7 years or 18000 cycles.

Check cables to se if they have broken.

Sectional door wheels could be worn out and jamming in tracks.

Auto door opener could be damaged, due to lifting unbalanced door , incorrect spring weight for door.


Not opening or closing correctly.

Check to see if the power arms are worn in the pivots , bushes, main centre pin . Main centre bearing plate sitting off centre on wall , tell tell signs of worn parts . this will not allow the door to close all the way down , also will put stress on the top wheels , may even start to break the wheels off top of the door. 

Door may also rub down the side of the door opening , marks on timber work . The Garage door opener will also start to play up , opening by itself , stoping auto reversing door bending door tracks, due to machine having stress on it.

When replacing Tilter Door Springs , they should be done in pairs to balance the door correctly. Springs do not last for ever. they loose there tension.


There are many related problems with gate motors ,due to the openers being exposed to the outdoor elements, and our little friends , called ANTS and SPIDERS. They tend to get into the control box and effect the the electronic board. Check to see if you can see any ants are around the control box.

Water in the Motor system . In most cases it pays to replace the hole system. if this is the case


Check the Power Supply the first thing to check!

1. Check the power supply and isolation is switched on.

2. Look at any peripheral equipment such as the intercom or keypad which is normally lit up, to see if the lights are on.

3. Press the buttons on the keypads to see if there is a corresponding beep or sound. These all give you an indication if there is power at the gates or not.


Assess your Gate Activation

1.In terms of the activation of the gates, it may be worth checking that your transmitter is operating as your battery might be flat. There is normally a light on the transmitter that indicates that it is working by pressing one of the buttons.

2.Check with the other access controls such as key in a number to your keypad,

3. press the gate release button on the intercom and test out all the peripheral equipment by process of elimination.


If your gates are still not functioning after checking the power supply and peripheral equipment then follow these steps:

1.Are your gates stuck in the open position and won't close? If so, wave your hand in front of one of the photocells and there should be a quiet clicking sound in the background. This will only be on one of your photocells so you need to test them both with your hand.

2.If you cannot hear that clicking sound there is a problem with your safety beam / photocells so either there is no power at the safety beam or the safety beam has failed either because it is broken or it may be that there are insects / debris inside it such as spiders that are blocking the beam. It is usually easy to remove the cover of a photocell just to check that the beams are clear. There is usually also some demonstration that they are working by a light being displayed (LED).

3.If the photocells appear to be unobstructed but not working, you need to contact a specialist.

4.If the gates are in the closed position, using the manual release, move the both gates to 45 degrees, if they are on a ram system lock the rams back in.

5.If they are on an underground system leave the gates swinging freely, now activate the gates with transmitter or other access control and observe the functioning of the gates.

6.Does one motor work? Both motors work? Or neither motor work? If neither of the motors work and we know we have power supply, it is likely to be a problem with the electronics or the control system - call a specialist.

7.If one motor works, it is likely that the other motor has failed - call a specialist.

8.If both motors work, this has not provided you with a remedy to the problem and whilst everything may appear to be working it is advised that you carry on using the gates until such time as they fail again and then call out a specialist.

9.Automatic gates are classed as working machinery and it is prudent to have the gate serviced and checked on a regular basis i.e. each installation is different and the amount of servicing they need is dependent upon their environment and their frequency of use. But as a general guideline, domestic gates should be serviced annually and commercial gates should be serviced twice a year.